links for 2006-01-16

The hierarchy of online customer experience

Proposed hierarchy of customer needs (trust, competence, skill, autonomy, relating)

(tags: design ux customerexperience karl_long)
Web users judge sites in the blink of an eye (Nature)

Potential readers can make snap decisions in just 50 milliseconds.

(tags: ux design research findability ia web)

Posted by Gene Smith on Jan 16, 2006

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About this Page

Posted by Gene Smith on Jan 16, 2006. Before this there was links for 2006-01-13. Next up is links for 2006-01-17.

About the Author

Gene Smith is a principal with nForm, one of Canada's leading user experience consulting firms. He writes about information architecture, interaction design, community, the web and other such topics. More >

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