Marc Rettig's Designing for Experience
I've spent the past day poring over Marc Rettig's Designing for Experience presentation (PDF, 7.6 MB) from User Experience Week.
It's amazing stuff--well worth the download if you're interested in experience design. In particular, the Carnegie Library case study (starting on slide 18) is a fantastic overview of a holistic, comprehensive, successful user experience project.
I'm really excited about the research-to-design workshop Marc will be doing at CanUX, the user experience workshop my company is helping organize at the Banff Centre. CanUX runs September 23 to 26, and as of last Friday there were just six seats left. I posted more information on the speakers a few weeks ago, and you can still register online.

